Last updated: 6th January 2026

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Osprey Metal Finishers (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us.

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1. Who We Are

Osprey Metal Finishers
Unit 0, Oakwood Enterprise park, Rowden Lane, Leighton Buzzard, LU7 0GR
Email: info@ospreymetalfinishers.co.uk
Telephone: 020 8905 2789
 

For the purposes of UK data protection law, Osprey Metal Finishers is the data controller.
 

2. What Information We Collect

We may collect and process the following personal data:

• Name

• Company name

• Email address

• Telephone number

• Project or enquiry details submitted via contact forms

• Any information you choose to provide when contacting us
   

We do not accept domestic or consumer enquiries, or knowingly collect data from under 18s.
 

3. How We Collect Your Data

We collect personal data when you:
 

• Submit an enquiry via our website

• Contact us by email or telephone

• Interact with our website (via cookies or analytics tools)
   

4. How We Use Your Data

We use your personal data to:

• Respond to trade enquiries and requests for information

• Discuss potential projects or services

• Provide quotes, proposals, or follow-up communications

• Improve our website and services

• Comply with legal or regulatory obligations
   

We only use your data where we have a lawful basis to do so under UK GDPR.
 

5. Lawful Basis for Processing

Our lawful basis for processing personal data includes:

• Legitimate interests – responding to trade enquiries and operating our business

• Consent – where you have explicitly agreed to be contacted

• Legal obligation – where required by law
   

6. Data Sharing

We do not sell, rent, or trade your personal data.
 

We may share your data with trusted third parties only where necessary, including:

• Website hosting providers

• Email and IT service providers

• Professional advisers (e.g. accountants or legal advisers)
   

All third parties are required to handle your data securely and in accordance with data protection law.
 

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
 

Your data is stored securely and only accessed by authorised personnel.
 

8. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
 

When data is no longer required, it is securely deleted.
 

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time (where applicable)
   

To exercise your rights, please contact us using the details above.
 

10. Cookies and Analytics

Our website uses cookies to ensure it functions correctly and to help us understand how visitors use the site. Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the site to operate, while others help us improve performance and user experience.

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We may use:

• Essential cookies – required for website functionality and security

• Analytics cookies – to understand how visitors interact with our site (e.g. page views and traffic sources)
   

Analytics cookies are only used where you have provided consent via our cookie banner. You can manage or withdraw your cookie preferences at any time through your browser settings or the cookie banner controls.
 

For more information about how we handle personal data, please see the rest of this Privacy Policy.

 

11. Third-Party Links

Our website may include links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external sites.

 

12. Trade-Only Services

Please note that Osprey Metal Finishers operates on a trade-only basis. We do not accept enquiries from private individuals or domestic customers.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly.

 

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@ospreymetalfinishers.co.uk
Telephone: 020 8905 2789